18+ Remember to play responsibly. The guidelines can be found on our page.

Responsible Gaming

Gambling can be a fun form of entertainment, but it is important to do it responsibly. It is not a way to make money quickly. Avoid chasing losses and never gamble with money you cannot afford to lose. Your gambling budget should never get in the way of essential expenses such as rent, bills or other necessities. Keep track of your spending by regularly checking your activity on the Balance page. If gambling makes you feel uncomfortable or causes you stress, consider taking a break or even opting for self-exclusion.

Risks and consequences of gambling and addiction

For many, gambling is a harmless and enjoyable activity. However, it can become problematic when a person loses control over the time and money they spend on gambling. This compulsive behavior is often called "problem gambling" or "gambling addiction."

It’s not always easy to tell if gambling has become a problem, but a general rule is that it may be a problem if it’s negatively impacting your quality of life. Here are some warning signs of a potential gambling problem or gambling addiction:

Constantly thinking about gambling.
Need to wager larger amounts to achieve the same excitement.
Trying unsuccessfully to control, reduce, or stop gambling.
Feeling restless or irritable when you try to limit or stop gambling.
Using gambling to escape problems or relieve negative feelings.
Trying to compensate for losses by gambling more.
Lying to conceal the extent of the gambling.
Endangering personal relationships, work or educational opportunities.
Relying on others to manage financial crises caused by gambling.

Gambling addiction is a public health problem that can have serious consequences on several aspects of life, including:

Health: Anxiety, depression, sleep problems or suicidal thoughts; substance abuse problems.
Social: Conflicts with family and friends, problems at work or school, or criminal activity.
Financial: Difficulty paying expenses or managing debts.

If you notice any of these signs, consider using our responsible gambling measures or seek professional help from organisations that offer free problem gambling support. If you have any questions or concerns, our customer service team is available 24/7.

Responsible Gaming and Protective Measures

While we strive to provide an enjoyable gaming experience, we understand that gambling can become problematic for some players. We are committed to promoting fair and responsible gaming. To help you stay in control, you can set deposit limits and apply gambling restrictions in the "My Account" section.

Taking a break: Break period, temporary exclusion and self-exclusion

If you need a break, please use our game restriction options available on the "Game Restriction" page in "My Account". The options include:

Pause Period: Take a break for 24 hours, 48 hours or 7 days. This restriction is only for the specific account.
Temporary Ban: Choose a temporary exclusion of 30, 60 or 90 days.
Self-exclusion: Exclude yourself indefinitely or extend the period by contacting support. During this period you will not be able to play, deposit or receive marketing materials.

Set Limits: Deposit, Time and Game Status Reminders

Deposit Limits: Set daily, weekly or monthly deposit limits when creating an account.
Time Limit Control: Request a time limit for automatic disconnection from the casino by contacting our support team.
Game Status Reminder: Set a pop-up notification to show the duration of your game, bets and wins/losses. Options include 15, 30, 45 or 60 minute intervals.

Self-evaluation

If you're concerned about your gambling, take our self-assessment to determine if gambling is becoming a problem.

Stay alert

If we detect any signs of a gambling problem, we will contact you to discuss the application of deposit limits or other restrictions. You can also consult websites such as Gamblers Anonymous, National Council on Problem Gambling, GamCare and the Gambling Therapy Helpline for further support.

Protecting minors

We do not permit gambling by persons under the age of 18. Automated and manual processes verify the age of account holders and accounts of minors are immediately closed. To prevent underage gambling, parents are encouraged to use filtering software and monitor their children's online activities.

Our recommended filtering programs are: Cyber Patrol , GamBlock e Net Nanny .

Prevent unauthorized access

Keep your account secure by not sharing your username or password and logging out after playing. If you suspect unauthorized access, check your bankroll, game history, transactions, and email receipts. Contact customer support immediately if you notice anything unusual.

Here are some simple yet effective ways to prevent unauthorized access to your account:

Do not disclose your username or password to anyone.
Don't forget to check the "Save password" box.
Make sure to always log out when you're done playing.
Do not share your username or password with anyone.
Don't forget to check the "Save password" option for your email account.
Make sure to always log out of your email account when you are done.
Be extra vigilant when using a shared computer.

Here are some things to look for if you suspect someone has gained access to your account:

Bankroll: Note when you log in and out and report any discrepancies.
Game History: Keep track of the games you've played (you can get a log of the games played in each session by contacting support).
Cash register: Check that all transactions have been made by you.
Receipts: Look for transaction receipts in your email inbox if you know you haven't played.

If you suspect that someone else has accessed your account, please contact support immediately.